UserVoice - The Blog - Latest Comments

Re: On Uber: Big Data and Blind Spots

Ann Y — Fri, 14 Apr 2017 11:26:24 -0000

Though customer feedback gets a bad rap because “people would have wanted a faster horse” it’s this last mile of UX where customer feedback can really shine and help get your product over the hump. - Definitely agree with you! Thanks for an interesting reading!
Ann from http://bigdata-ukraine.com/...
Also, love your writing style! Simple and fun.

Re: How to Get Organizational Alignment with your Product Roadmap

C Pagel — Wed, 12 Apr 2017 11:26:29 -0000

Great synthesis of the rationale for transparent roadmaps and how to manage the planning event.

Re: Introducing the Brand New, Interactive UserVoice Feedback Widget

Ben Ortega — Wed, 12 Apr 2017 05:05:58 -0000

Nice widget! I like the way it is designed. Another feedback widget as good as this one is Feedbackly. I tried it for a while now and I must say I am satisfied with the results so far. It is easy to use and gets the job done quickly. You can benefit from a lot of unique features such as creating and triggering automated instant upsell offers based on the feedback given. If there is anyone interested, I posted the link to their site bellow:
www.feedbackly.com/ecommerce

Also, you can visit their demo-store to view some use-case examples:
https://www.demo-feedbackly...

Re: Top 10 Product Management Blogs

Herman — Sun, 02 Apr 2017 22:57:03 -0000

Although not a product management blog in the pure sense, I still found this post very useful.

http://sourcecontrarian.com...

Re: Writing a Customer Feedback-Fueled Product Requirements Document

Ben Ortega — Sun, 02 Apr 2017 07:38:02 -0000

Good article! I think we can all agree that feedback is a key component for a successful online business, that is the reason why you should carefully choose your feedback widget and how you manage it. I am personally using Feedbackly for some time and I must say I am satisfied with the results I am getting so far. You can easily manage feedback and store feedback as you wish. The price is affordable also. If there is anyone interested in this product, you can find more info at www.feedbackly.com/ecommerce.

Re: Validate or Bust: Testing New Feature & Product Ideas Before You Build

Product Mgmt Blog — Mon, 27 Mar 2017 09:46:49 -0000

Great article! You brought up some really interesting points. Check out my article on some of the worst mistakes you can make as a PM: http://spectechular.walkme....

Re: The Pros and Cons of Agile Product Development

Manzoor — Fri, 24 Mar 2017 06:13:57 -0000

Great content about Agile.

Agile Scrum Certification helps you to get high paid jobs in the project management sector.

The Agile Scrum Foundation exam focuses on the concepts, roles and ceremonies and is aimed at IT Professionals looking to keep their knowledge up to date with the latest developments in the field of IT.

Agile Scrum Foundation Certification is suitable for those working in the following areas: Project Management, Software development, IT Service Management and Business Management.

Here i would like share some great articles about project management @ https://goo.gl/cZdIJd

Re: How to Deal With Difficult Stakeholders

Salmiza Saul Hamid — Tue, 21 Mar 2017 18:11:23 -0000

Dear Ms.Talasila,

I am Salmiza Saul Hamid, from University of Malaya, Malaysia.

I humbly would like to invite you to participate in a research study on attitudes that representing agility. I discover that humanity and professionalism (HP) as the attributes representing true leadership attitude as well as agility.

I'm in my final year and this research will serve as my MA dissertation.
Your humble opinion will be of much help to me.

It would be a great help if you could share this survey with other agile practitioners.

Here is the link:
https://www.surveymonkey.co...

Please be informed that all information given will be strictly treated as confidential and will be used for research purpose only.

Thank you.

Re: Here’s Why Every Product Manager Must Learn to Love Data

Dhanu Raju — Sat, 18 Mar 2017 01:53:54 -0000

thanks for good information

Re: BASiS 2017: Announcing the first product management conference focused on data

Kimberly Long — Sun, 05 Mar 2017 06:34:10 -0000

With it being less than two months away, do you have a tentative agenda, speakers and topics?

Re: To Live Chat or Not to Live Chat?

Cindy Shumaker — Mon, 27 Feb 2017 08:00:23 -0000

I recommended live chat service for businesses like e-commerce, auto parts, car selling, Law, Health, Property, Medical, I.T., etc. in simple word implement live chat on those websites those provide services and sell products. I am currently running the ecommerce store. Where visitor wants to information related products for this purpose, I used www.liveadmins.com live chat service. Response time this company very fast and provide 24/7 service.

Re: How to Collect Customer Feedback From Your Colleagues

Trent — Wed, 15 Feb 2017 12:12:01 -0000

It is also critical to get feedback from sales guys on when their clients aren't paying on time. Sales guys always want to drag out collecting on clients until its too late for fear of losing the client. Fact is they have already lost the client most of the time. We stopped letting the sales guys do that and place accounts that are 90 plus days with Tucker Albin collection agency. http://tuckeralbincollectio...

Re: How to Apologize to a Customer

LNC Downtown Cavite — Tue, 07 Feb 2017 00:51:04 -0000

We can also try to say it in a positive approach such as, "We are making everything better the next time, our deepest apology."

Re: To Live Chat or Not to Live Chat?

Guillermo — Thu, 02 Feb 2017 20:39:36 -0000

spaaaam

Re: Analysis Paralysis: What It Is and How to Avoid It

Joel Scott — Wed, 25 Jan 2017 21:55:31 -0000

Analysis Paralysis crippled my life, personal and professional, for 26 years.

It all changed the day I bought my first Real Estate Investment property.

More accurately, it changed during the days leading up to my first investment property. A very good friend of mine watched me go back and forth for months and asked, “Is that how you plan on living your life? ‘Cause if you ask me, it looks like a terrible life.” He proceeded to give me three words that I will never forget, “Just do it.” and those words changed my life.

Tough as it may be, sometimes you have to thrown all inhibitions aside, forget about all the options, and do it.

Come to think of it, someone should trademark that "Just do it" slogan...

Great post Pawel

Re: Infographic: Customer Powered Product Decisions

Voyages Booth - Travel Agency — Wed, 25 Jan 2017 03:30:19 -0000

Excellent infographic...

Re: 3 Reasons Your Customer Support Team Should Care More About Metrics

robin — Thu, 12 Jan 2017 23:54:17 -0000

Hi Heather,

Excellent write up. I closely follow your posts and they have really helped my business a lot. I have launched my business just a year back.

I strongly believe that an effective client support team is responsible for driving the growth of an enterprise. Since my business was facing budget constraint during the initial phase, hence running a customer support team encompassing over 20 employees proved to be costly.

At that point, I decided to choose a knowledgebase tool to delight my customers and offer all around the clock support. I choose ProProfs.com knowledge management software and witnessed a significant decline in support tickets. I was easily able to share tutorials and FAQs. My clients appreciated my proactive approach to resolve their queries.

I recommend businesses to leverage a knowledge base tool to improve their client support services.

Re: How to Make Amends with an Angry Customer

robin — Thu, 12 Jan 2017 23:50:21 -0000

Good job!

In this customer-driven era, employees don't decide how client-focussed their businesses are - customers do. According to me, offering top notch client experiences is a win-win for enterprises and clients both.

Customers enact the role of brand advocates/ ambassadors when they are happy with the services/products offered by the business. Since loyal clients are an asset to a company, every business should consider opting for a customer support software/ tool.

My business partner has been using a knowledge management software to deal with unsatisfied customers for over six months now and there has been a marked improvement in the revenue and profitability. He is using ProProfs.com Knowledge management software and eyeing to register 50% growth in new client acquisition.

Re: Don’t Freak Out When S#!T Hits the Fan: How to Navigate Stressful Support Interactions

David Miller — Wed, 11 Jan 2017 06:26:42 -0000

Hi Heather,

Your article is absolutely brilliant. I have started my business just a year back and this write-up actually helped me understand how to deal and handle tough customers.

In the past six months, my customer support team was wasting a lot of time answering trivial queries. Then, I decided to opt for a knowledge management software that could help my team strengthen their productivity. After undertaking a detailed market research, I decided to go for ProProf knowledgebase software. Believe me or not, my team's productivity has jumped by 35% in the last 3 months and my client's happiness quotient have gone up considerably.

Re: Don’t be scared of using video in customer service

Bernadette Foley — Wed, 21 Dec 2016 12:14:47 -0000

Hi, great post! Our video platform, ilos, allows you to record, share, and host videos- very popular with Customer Support teams. Just thought I'd share!

Re: BASiS 2017: Announcing the first product management conference focused on data

Carl Robinson — Tue, 20 Dec 2016 08:24:58 -0000

This is great, Bonnie. Are there any plans to put the talks online for those unable to attend?

Re: BASiS 2017: Announcing the first product management conference focused on data

Michael Reed Brooks — Tue, 20 Dec 2016 07:27:53 -0000

Got any market penetration in Saudi Arabia? If not, where would you like to begin?

Re: Develop & Experiment Rapidly: Words of PM Wisdom from Intuit’s QuickBooks Online

Boberdoo — Mon, 19 Dec 2016 21:58:33 -0000

Oh I’m so glad you posted this. I am sure they will really helpful! Thanks for sharing these tips!

Re: Writing a Customer Feedback-Fueled Product Requirements Document

Nikita Koval — Thu, 15 Dec 2016 04:04:23 -0000

Amazing article! Getting your customers' feedback is essential to make your business prosper, especially considering eccommerce where you can't really see the emotions on the other side of the screen. And the ways to get to know how your customers feel are limited.
When we talk about “product requirement document writing guide” the
majority of people start to groan when they hear it. People believe it’s
all about writing complex docs that no one ever bothers to have a look
at. Most companies place agility first and don’t overburden their staff
with documentation. After working in eCommerce business for over a
decade, it seems that this view is misguided. Get to know more at https://www.orbitlift.com/p...

Re: Is the Product Requirements Document Dead? A Debate.

Nikita Koval — Thu, 15 Dec 2016 03:29:24 -0000

No one in their right mind would say that product specs are dead or even close to that. The goal of the product requirement document is to describe the product
you are building. It helps the product team as well as the sales and
marketing department to piece together the puzzle. Customer support also
heavily relies on the specs to explain to the clients the features and
updates of your product. This piece of work is a vital part of any
company in technology business as its main purpose is to state the
purpose, functionality and product features clearly. For example, on its
basis, the product team will build and run tests. Therefore the end
result of the writing process should be precise to allow them to do
their job without second-guessing.
I've been lucky enough to be in the business for quite some time. Read my full article on the topic at https://www.orbitlift.com/p...